TASS CUSTOMER HUB

now available

Submit support requests, access online resources, explore the video library and so much more with the new TASS Customer Hub - the new central point of contact for all your TASS needs.

To see what you can achieve in the Hub, watch the video and read about the features below. 

More tass hub FEATURES

REQUESTS

• Submit requests for Software Support, Technical Support, Professional Services and Licensing
• Book a TASS Stack Upgrade for ColdFusion & Java
• See all of your requests (open and closed) in one place with a live status on how your ticket is progressing
• Add additional information to tickets or comment back to agents
• TASS Administrators will have access to all requests submitted for your school (unless they’ve been marked as private)
• Mark requests that include sensitive information as private e.g. Payroll Details

COLLABORATION 

• Share requests with teammates who are interested in the progress
• Access the Forum directly from the Hub to chat with other schools about processes, software enhancement ideas and more.
• Update your Contact Details and email subscriptions

RESOURCES

• Take a look at Professional Services training packages & API Licensing
• Watch training videos 
• Find answers in the new Resource Centre and FAQ section
• Access the latest System Requirements and Technical Services notifications

SOFTWARE

• Find out if a bug you reported has been sent to development, and whether it has made it into a software release
• Review Release Notes for software versions in the field
• Take a look at development roadmaps of what’s Coming Soon
  

qUESTIONS?

 If you have any questions about the functionality in the new TASS Customer Hub, the TASS Team is here to help.